Shipping & Returns

Shipping

We ship by UP and USPS for packages. We use a number of companies for heavier freight shipments.

If your order is 200 lbs or more and the average package weighs 15 lbs or more, UPS has a program called Hundred Weight which is more competitive than their standard rates. Please contact us for details.

If you are interested in pallet quantities, we can arrange very competitive rates. For example, a large shipment to the Minneapolis metro area may cost less than three cents per pound. A large shipment to Chicago may cost less than six cents per pound. Please contact us for details.

If you want a freight quote on a piece of heavy equipment that cannot be shipped by UPS ground, please contact us with the item(s) that you are considering ordering, your city, state, zip code and country, whether or not the shipment is going to a commercial address and whether or not you have a loading dock. If possible, we will try to combine items on a pallet to get the items you want to you in the most economical way.

Returns:

We offer a 30-day 100% satisfaction guarantee on all of the products we sell. Non-defective products and items we order especially for you may be subject to a restocking fee. Should any product fail to meet your expectations for any reason, simply return it with proof of purchase. We will replace it or, refund the cost of the item less shipping and service fees, or credit your credit card, depending on your original payment method. Please Call 800-cue-ARCO (283-2726)or email pete@arcocoffee.com before returning any item.

1.Please print your order as proof of purchase and include with your return.

2. Indicate on your proof of purchase what item you are returning and if you would like an exchange or refund.

3. Return your package via your preferred shipping service to: ARCO coffee co. 2206 Winter St. Superior, WI 54880-1400

4. Retain tracking number for your records.

Note: If you are returning a product you received as a gift, you may exchange it for an item or gift certificate of equal value.

Return/Exchange Questions? How can we help? Our customer service representatives are available. Please call 800-283-2726, or send us an email at pete@arcocoffee.com.